The most critical element in bringing fintech to life for a traditional financial services company is culture.
When looking at the cultural transformation of an organisation, hacking the everyday mindset of the workforce is often the biggest challenge. Without it, your brand and it’s future direction won’t be adequately represented in decisions, communications, or customer experience.
Does your team have the vernacular, the common language to properly discuss the challenges you’re facing? Are they willing to embracing the changing customer landscape, the “fail fast” mentality of agile development?
In the end, it will be about empowering your team to ask the right questions, to take risks and embrace your brand.