Lisa McInnes-Smith

How to Raise Your Performance, Your Thinking and Your Results

In this presentation audience members will recognise and adopt the habits and actions that positively influence and shape their thinking, their expectations and their performance. Lisa McInnes-Smith is an expert at helping people increase their capacity and transform their personal performance.

Setting people on a strategic pathway of continuous improvement, Lisa helps identify what energises, engages, inspires and motivates individuals, while also pointing out what robs, deflates and saps their energy. In this up-lifting, fun-filled presentation Lisa will help raise the desire to step up and tackle the tasks that take us to the next level of achievement. 

Key Takeaways:

• The power of full engagement for creating personal and professional satisfaction and helping individuals to recognize the contribution they make to the company & what it means to perform at your maximum capacity
• The skills for better communication and how to generate supportive feedback and turn it into better performance

Building A Brilliant Customer Experience

When building customer relationships no comment is trivial and no moment should be wasted. In fact, every word counts! Success can be measured one interaction at a time as relationships are the key to our ongoing success. The way we communicate and connect significantly influences our effectiveness and overall personal performance. The quality of our conversations and our ability to influence others directly impacts our bottom line, and effective communicators make great team players and valuable team leaders. Confidence and competence in effective communication are learned skills.

This high-energy, fun session will help your people build a culture where everyone can be counted on to create a brilliant customer experience.

Key takeaways:

• How to be a centre of encouragement and continual improvement
• How to identify and turn around behaviours that undermine company success
• How to add your extra to the ordinary daily activities and deliver an extraordinary experience

Committing To A Culture Of Continuous Improvement

The success of an organization depends on the quality and depth of its leaders and their ability to grow together and lead effectively. A high functioning cohesive leadership team gets more accomplished in less time because they are not wasting time on the wrong issues. They trust one another and don’t avoid conflict. They make higher quality decisions. They capitalise on the capacities and skill sets of their colleagues and they’re always learning. They are willing to ask for help and be accountable to other team members.

The new business climate demands that we work smarter and more efficiently; we must constantly evaluate what we can do differently and, importantly, what we need to stop doing.

Key learning components

• Creating a safe space for personal & professional growth
• More coaches, less critics – embracing responsibility
• The importance of learning new skills
• Developing new patterns to raise performance